1. Situations Not Eligible for Refund

Refunds will not be provided for the following situations:

• Change of mind after placing the order.
• Wrong product, design or quantity selected by the customer.
• Colour preference or differences between screen display and the actual artwork.
• Size or dimension preference after purchase.
• Natural variations in handmade resin work.
• Variations in resin flow, texture, glitter distribution or artistic finish.
• Natural variations in wood grain or other natural materials used in the artwork.
• Minor artistic variations that are inherent to handcrafted products.
• Delay caused by courier or logistics companies.
• Delay caused by weather, natural events or circumstances outside Uniq Arts’ reasonable control.

2. Cancellation Before Payment

Where the website provides an option to cancel an unpaid order, the customer may use that option before completing payment.

Once payment has been successfully completed, the pre-payment cancellation option is no longer available. Any request made after payment will be governed by this Refund & Replacement Policy and the applicable Terms & Conditions.

Customers should therefore make their final decision before proceeding with the payment gateway.

3. Replacement Policy for Transit Damage

Uniq Arts provides a replacement facility only when a product is received damaged during transit and the damage can be reasonably verified.

4. Mandatory Package Opening Video

For your protection and ours, an original continuous package opening video is mandatory for any transit-damage replacement claim.

5. Damage Claim Process

If your parcel appears damaged when delivered, please document the condition carefully and contact Uniq Arts as soon as possible. Claims must be submitted within 24 hours of delivery.

6. Our Verification & Replacement Process

Once the required evidence has been received, Uniq Arts will review the claim. The review may include the opening video, photographs or other relevant order information.

If genuine transit damage is confirmed, we will arrange a replacement for the same product or, where the original item is unavailable, an equivalent product subject to availability.

Approval of a replacement is based on verification of the circumstances and does not automatically create a right to a cash refund.

7. Handmade Product Disclaimer

Every Uniq Arts creation is handcrafted. No two handmade pieces are necessarily identical.

Slight differences in shade, texture, resin flow, glitter distribution, wood grain, embedded elements, surface character or artistic finish are natural characteristics of handcrafted artwork and are not, by themselves, considered defects.

Product photographs are intended to represent the design and character of the artwork. Actual colours may also vary slightly depending on lighting, photography and individual screen settings.

8. Custom & Personalized Orders

Custom and personalized artworks may require additional communication, production time and advance payment.

Because such products may be created specifically according to customer requirements, customers should carefully verify all agreed specifications before production or payment.

Custom-order cancellation, return or refund requests are subject to the agreed order terms and applicable law.

9. Workshops, Tutorials & Learning Products

Workshop registrations are confirmed after payment.

Workshop fees are generally non-refundable. Where applicable, a paid workshop may be adjusted to a future date in case of a genuine emergency, subject to availability and confirmation by Uniq Arts.

Workshop tutorials, videos and learning materials are provided for personal learning and may not be copied, resold, distributed or commercially reused without permission.

10. Shipping & Courier Delays

Uniq Arts ships products through courier and logistics partners. Delivery timelines may vary depending on destination, courier operations, weather and other external circumstances.

A courier delay by itself does not qualify an order for a refund.

Customers should use the tracking information provided after dispatch and contact us if a shipment appears significantly delayed or requires assistance.