Privacy Policy
Your privacy matters to us. This policy explains what personal information Uniq Arts may collect, why we use it, how we protect it, when it may be shared, and the choices available to you when you use our website and services.
1. About This Privacy Policy
This Privacy Policy applies to the website operated by Uniq Arts, including the online store, customer account, checkout, enquiry forms, workshop-related services and other features made available through the website.
In this policy, “Uniq Arts”, “we”, “us” and “our” refer to Uniq Arts. “You”, “customer” or “user” refers to a visitor, customer or other person interacting with our website.
This policy should be read together with our Terms & Conditions and Refund and Returns Policy.
2. Information We May Collect
Depending on how you use our website, we may collect the following categories of information:
| Information | Examples | Why We May Need It |
|---|---|---|
| Identity information | Name and related account details | Customer identification, orders and support |
| Contact information | Email address and phone number | Order communication, support and enquiries |
| Address information | Billing and shipping address | Billing, delivery and order fulfilment |
| Order information | Products, quantities, order number and order history | Processing, fulfilment, customer service and records |
| Payment-related information | Transaction/reference information and payment status | Payment confirmation, reconciliation and order processing |
| Communications | Messages sent through contact forms, email or WhatsApp | Responding to enquiries and providing support |
| Technical information | Browser, device, pages visited and basic website activity | Security, functionality, diagnostics and improvement |
3. How We Use Personal Information
We may use personal information for purposes including:
- processing and fulfilling purchases;
- arranging delivery and providing shipment updates;
- creating and managing customer accounts;
- processing payments and reconciling transactions;
- responding to customer enquiries and support requests;
- communicating about orders, payments, delivery and service matters;
- providing workshop or service-related information;
- maintaining website functionality and security;
- detecting, preventing or investigating fraud, abuse or misuse;
- maintaining business, accounting and transaction records;
- understanding website usage and improving customer experience; and
- complying with applicable legal or regulatory requirements.
4. Payment Information
Online payments on Uniqstore.net may be processed through Razorpay.
We do not intend to store complete credit-card numbers, debit-card numbers, UPI credentials, banking passwords or other complete payment credentials on our website.
Payment service providers may collect and process payment information directly in accordance with their own terms, security practices and privacy policies.
5. Shipping and Delivery Partners
To fulfil an order, we may need to provide relevant customer information to courier, logistics or shipping partners.
This may include your name, telephone number, shipping address, order information and information reasonably necessary for successful delivery.
Such information is shared for legitimate order-fulfilment purposes and not for the independent sale or rental of your personal information by Uniq Arts.
6. WhatsApp, Email and Customer Communication
If you contact us through WhatsApp, email, contact forms or other communication channels, we may retain the information contained in those communications so that we can respond to your request, provide support, maintain appropriate business records and resolve disputes where necessary.
Please do not send passwords, payment PINs, OTPs or other sensitive authentication credentials to Uniq Arts through WhatsApp, email or contact forms.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies for essential website functionality, login and account features, shopping-cart functionality, preferences, security, performance measurement and analytics.
Some cookies may be placed or controlled by third-party services used on our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping, account or other website functionality.
8. Third-Party Services
We may use selected third-party services to operate and improve the website and fulfil customer requests.
- Razorpay — payment processing and related transaction services.
- Courier and logistics providers — order delivery and tracking.
- Google services — where enabled, analytics, search, performance or related website services.
- Meta services — where enabled, social, marketing, catalogue or advertising-related functionality.
- Website hosting and technical service providers — infrastructure, security, storage and website operation.
Third-party services operate under their own terms and privacy policies. We recommend reviewing those policies where relevant.
9. When Information May Be Shared
We may disclose or provide access to personal information when reasonably necessary for:
- processing and fulfilling an order;
- processing or confirming a payment;
- delivering products or services;
- providing customer support;
- operating website and technical infrastructure;
- preventing fraud, abuse or security incidents;
- protecting the rights, property or safety of Uniq Arts, customers or others; or
- complying with applicable law, lawful requests or legal processes.
We do not sell or rent your personal information to third parties.
10. Data Security
We take reasonable technical and organisational measures appropriate to the nature of the information we handle to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should therefore use appropriate caution when sharing information online.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer and transaction records, resolving disputes, preventing fraud and complying with applicable legal, tax, accounting or regulatory obligations.
When information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise or otherwise securely dispose of it.
12. Your Privacy Choices and Rights
Subject to applicable law and any conditions or limitations provided by law, you may contact us regarding your personal information to request:
- information about personal data associated with your interactions with us;
- correction of inaccurate or incomplete information;
- deletion or erasure where legally permissible;
- withdrawal of consent for processing that depends on consent;
- cessation of non-essential promotional communications; and
- assistance with privacy-related complaints or requests.
A request may require reasonable verification of your identity before we act on it. We may also retain information where retention is required or permitted by applicable law.
13. Marketing and Promotional Communication
We may send service-related communications that are necessary for orders, payments, delivery, account security or customer support.
Where we send optional promotional communications, you may request that such communications be stopped, subject to applicable law and reasonable operational requirements.
14. Children’s Privacy
Our online store and purchasing services are intended for adults. We do not knowingly seek to collect personal information from children for independent purchasing or account activity.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.
15. Links to Other Websites
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of websites that we do not operate.
Please review the privacy policy of any third-party service before providing personal information to it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable legal requirements.
The revised policy will be published on this page with an updated effective date. We encourage customers to review this page periodically.
17. Contact Us About Privacy
If you have a question, request or complaint concerning the handling of your personal information, please contact Uniq Arts.
18. Related Policies
For information about your purchase and other customer obligations, please also review:
